Refund & Cancellation Policy

Contributions to Sri Vaishnavi are voluntary donations in support of our charitable work — not payments for goods or services. Because funds are committed to our charitable activities, donations are generally non-refundable and cannot be cancelled once successfully processed.

Trust Wallet top-ups are not donations. If the gateway reports a captured payment but the balance is not credited, use Check payment in your wallet before making another payment.

For an incorrect or duplicate top-up, contact us within 7 days. An approved gateway refund is returned to the original payment method after verification and only to the extent the corresponding balance has not already been spent.

An approved refund for a campaign paid from the Sri Vaishnavi Trust Wallet is restored to that same Trust Wallet. It is never converted into Vihar Tours promotional credit, reward points or agent commission.

We understand genuine mistakes can happen. You may request a refund if:

• you were charged more than once for the same donation (a duplicate transaction);
• you were charged an amount different from the one you intended; or
• you were charged due to a clear technical error on the website or payment gateway.

Please contact us within 7 (seven) days of the transaction with the details in Section 4.

Approved refunds are made to the original payment method. Once approved, refunds are typically processed within 7–10 business days, though the time to reflect in your account depends on your bank or card issuer. Any donation receipt or 80G certificate issued for a refunded amount will be cancelled.

Email info@srivaishnavi.org with:

• the name used for the donation;
• the date and amount of the transaction;
• the payment/transaction reference or order ID; and
• a short description of the issue.

We will acknowledge your request and let you know the outcome after verifying the transaction.